17th May 2019
ScotRail have installed a self-service ticket machine at Crosshill station, enabling customers to have easier access to a variety of tickets. As well as offering card and contactless payments, the new machine offers a range of season tickets, and tickets for journeys up to 28 days in advance.
Customers also have the option of buying tickets at home using their smartcard, then loading them on to the card at the ticket machine before they travel. The new machine is equipped with touch screen technology and a screen that can be easily read in direct sunlight.
This new machine is part of the continuing investment by the ScotRail Alliance to improve station facilities throughout Scotland. The alliance is a partnership between ScotRail and Network Rail Scotland.
ScotRail Head of Customer Operations Phil Campbell said:
“Travelling by train should be simple. Our customers are increasingly looking for the convenience of ‘self-serve’ ways to buy their tickets - that’s why we’ve installed this easy to use machine.
“Whether customers are buying their ticket or loading their smartcard, the new state-of-the-art ticket machine will improve our customers’ experience and help them beat the queues at ticket gates. This investment will make travelling easier for our customers – it’s part of our commitment to improving station facilities across the country.”
Author: Darren Porter