Microsoft Flight Simulator 2020 Troubleshooting

Microsoft Flight Simulator slow download speed

If you are experiencing slow download speed when downloading Microsoft Flight Simulator, please do the following:

  • In the Windows search bar, type Command and look for ‘Command Prompt
  • In the menu select “Run as administrator
  • Enter: netsh int tcp set global autotuninglevel=normal
  • Press enter
  • Reboot your computer

Microsoft Flight Simulator no ATC or delayed ATC

The Azure system that controls ATC speech may be experiencing issues due to the amount of users current in-game. Windows Offline Speech can be selected by going to Options>General>Sound and changing the Text-To-Speech setting.

If changing to this setting results in no ATC speech at all, you may need to install a new Text-to-Speech language in Windows 10. Please do the following:

  • Select the Start button, then select Settings > Time & Language > Region & Language.
  • Select Add a language and choose the language you want from the list. Only languages listed in the table below will have Text-to-Speech capabilities.
  • After the new language has been installed (this may take a few moments), select it in the Region & Language list, and then select Options.
  • Under Language options > Speech, select Download.
  • Restart your computer. The Text-to-Speech voices will be installed when your machine turns back on.


Microsoft Flight Simulator Crashes and CTD

On occasion, you may experience crashes before the main loading screen. Click here to find a guide that will help you get back in the skies.

Microsoft Flight Simulator Error message "Please insert disc"

If this problem persists, please do the following:

Check your time and location settings:

  • Select Start , then select Settings > Time & Language.
  • Select Date & time to verify your time settings and select Region to check your location. These settings need to show your current location and time zone/the timezone associated to the account you made the purchase on.

Deactivate Windows Defender and/or any firewalls

  • Open Start. . ...
  • Open Settings. . ...
  • Click. Update & Security. ...
  • Click Windows Security. This tab is in the upper-left side of the window.
  • Click Virus & threat protection. ...
  • Click Virus & threat protection settings. ...
  • Disable Windows Defender's real-time scanning.
  • Set game priority to high
  • Turn off any overlays

Microsoft Flight Simulator Installation issues with Game Pass

Below you will find information that will help you if you're having difficulties downloading or installing Microsoft Flight Simulator via your Game Pass subscription.

Check that your subscription is active.

To install games from Xbox Game Pass, you must have an active Xbox Game Pass Ultimate or Xbox Game Pass for PC plan.

  1. Make sure you’re signed in to your Microsoft account in the Microsoft Store and/or the Xbox app—whichever you’re installing from. Sign in to your account
  2. Make sure your Xbox Game Pass subscription is current by signing in and checking the status. Check your status
  3. Make sure your device is online. If needed, follow the steps describe in this article: Fix network connection issues in Windows

Xbox app

Download and install the app here.

If MSFS has downloaded completely, but will not launch from the Installed Games sidebar in the Xbox app, please try launching the title from the Start menu or the Microsoft Store on Windows in administrator mode.

Microsoft Flight Simulator bugs and bug reporting

To report a bug with Microsoft Flight Simulator, follow this link and click the Submit a Request button at the top right of the screen. Select "I want to report a small bug or a glitch" in the drop-down menu and follow the flow. You can add screenshots, video clips, or crash logs to your ticket.

Microsoft Flight Simulator install location

When installing via the Microsoft/Xbox store the game will be installed in the Windows app location. By default this is: C:\Program Files\WindowsApps\Microsoft.FlightSimulator_1.7.12.0_x64__8wekyb3d8bbwe\

If you intend to make modifications and add things such as repaints in the future it can be tricky to access this location without the correct rights on your computer and it's therefore recommended to install Microsoft Flight Simulator in a more convenient location during the installation process.

Microsoft Flight Simulator move my installation

Open file explorer, click on This PC and click Uninstall or change a program at the top. Scroll down the list of apps to find Microsoft Flight Simulator, click it and press Move.