Govia Thameslink Railway has created a new Safeguarding Manager position, expanding its work to protect both passengers and staff across one of the country’s busiest rail networks. The operator, which runs Gatwick Express, Great Northern, Southern and Thameslink services, said the post reflects a broader approach to safeguarding that goes beyond its previous focus on suicide prevention.

The role builds on GTR’s earlier appointment of a Suicide Prevention Manager, the first position of its kind within the UK rail industry. With the remit now widened, safeguarding responsibilities will include support for people who may be at risk on the network, as well as measures to prevent exploitation, abuse and other forms of harm.

Rebecca Butler, who takes up the role, brings more than two decades of experience working with vulnerable young people and adults. Her background includes supporting those affected by criminal and sexual exploitation, mental health needs, disabilities and individuals with experience of the care system. Prior to joining GTR, she spent several years with Brighton & Hove City Council, overseeing three operational teams and leading work on safeguarding audits, service accreditation and the development of new support initiatives.

Within GTR, Butler works alongside operational managers on a wide range of safeguarding priorities, including suicide prevention, County Lines, homelessness and violence against women and girls. The company says the role involves collaboration with Network Rail, local authorities and British Transport Police, alongside charities such as Samaritans and Railway Children. These partnerships are expected to support efforts to reduce antisocial behaviour and improve outcomes for vulnerable people using the railway.

Reflecting on her appointment, Rebecca Butler said:

“I'm thrilled to have joined GTR as Safeguarding Manager. I’ve been truly inspired by the work I’m completing around the reports our staff submit every time they’ve worked to help a member of the public on the tracks or someone they’re concerned about, and the Life Saver Awards we present to our colleagues. The dedication to passenger and colleague care, both on board and at stations, is truly impressive. I’m hoping to build stronger collaboration between the different agencies, such as social services and the British Transport Police, to ensure we do everything we can to avert a personal crisis.”

Samantha Facey, GTR’s Safety, Health and Security Director, said the creation of the new role reflects the growing complexity of safeguarding issues affecting the network. She said:

“This appointment underscores our industry-leading commitment to improving overall safety and wellbeing for our passengers and colleagues. As a society, we are facing increasing challenges including mental health needs and criminal and sexual exploitation and violence against women and girls. Rebecca’s appointment ensures we have the best person in place to work towards keeping everyone safe on our network.”

Image: Govia Thameslink Railway