LNER staff have taken part in an intensive safeguarding training programme designed to strengthen support for vulnerable passengers during the busy festive travel season. The session brought together the operator’s Safeguarding Champions – colleagues specially trained to recognise when someone may be at risk and to intervene appropriately.

Delivered by the charity Railway Children, the programme explored a broad range of issues affecting vulnerable adults and young people, including exploitation, county lines activity, modern slavery, substance misuse, mental health concerns and homelessness. The training equipped participants with the skills to identify warning signs, respond safely, and make referrals to British Transport Police or partner agencies to ensure individuals receive the help they need.

The day also included a commitment to wider social responsibility, with attendees becoming White Ribbon Ambassadors and Champions. By signing up to the campaign, colleagues pledged to ‘Speak up’ against violence towards women and girls and to challenge sexist attitudes and behaviour whenever they encounter them.

Joe Clay, Safeguarding Partnership Programme Manager for Railway Children, said:

“We work closely with LNER to highlight the key role their colleagues play in identifying vulnerability and preventing harm. Thousands of people pass through stations and travel on trains every day, some of whom may be experiencing violence, abuse, or intimidation. LNER colleagues are perfectly placed to help in those moments of need. After receiving their training, Safeguarding Champions share their knowledge with colleagues, making the railway network safer for everyone.”

Jim Rawcliffe, Security and Safeguarding Manager at LNER, said:

“Our Safeguarding Champions are an important part of how we keep thousands of customers and colleagues safe. We don’t just run trains and manage stations – we look after people. By enabling our colleagues to identify someone in a dangerous or difficult situation and offering support, we’re acting on an LNER core value and putting our customers at the heart of everything we do.”

Image: LNER