LNER is preparing for one of the most significant timetable changes in its recent history, with plans set to roll out on 14 December 2025. The introduction of nearly 10,000 additional services annually and more than 60,000 extra seats each week aims to open up greater capacity along the East Coast route, expanding travel opportunities for passengers from London to Scotland.

Behind the scenes, the operator has been running extensive simulations and scenario testing to shape the future timetable. A large share of that work has centred around the control room at York’s Rail Operating Centre, the biggest of its kind in the UK. The hub plays a crucial role in keeping services flowing on the East Coast Main Line and has been preparing for the step change for several years.

Working alongside Northern, TransPennine Express and Network Rail, staff at the centre coordinate the movement of millions of passengers every year. This month, LNER will also take its place within Scotland’s Rail Operating Centre in Glasgow, strengthening collaboration north of the border and ensuring closer operational oversight of the route.

Members of the LNER team say the step forward isn't simply about more trains – it's about changing how the industry works together.

Clive Casling, part of the service delivery team, said:

“The ROC is like Air Traffic Control for the rail industry. We’ve got a floor of signallers. Our team manages the train services, and we’ve got a floor of operational staff who are reacting to any situations that may arise that could have an impact on trains.”

Adam Reid, from the Operational Programmes Team, highlighted the collaborative effort driving the overhaul. He said:

“What we are building is the train service delivery of the future. We are joining together with other train operating companies and Network Rail, collaborating in a way that has never been done before. It is exciting to be part of that.”

York-based Train Service Manager Ben Griffin noted the improvements in coordination. He said:

“We are working together more than ever before, with other train operators and Network Rail – in both York and now in Glasgow. With our new Train Service Managers, we are now in a better position to manage service delivery more efficiently across the entire route.”

Nicola Mooney added that preparation for the expansion has been extensive. She said:

“From recruiting, to preparation and assessments – I've been working to make sure that the team are equipped with the right expertise and knowledge to help deliver the thousands of new services the East Coast Main Line will see each year.”

Image: LNER