c2c Tops UK Rail Performance Charts for Punctuality and Reliability

c2c Railway has been ranked the UK’s top-performing train operator for punctuality and reliability, according to the latest annual figures published by Network Rail.

The data, covering the 12 months to 31 March 2026, places c2c at the head of the national league table, with the operator achieving the highest scores across both key performance measures.

Punctuality is assessed using the industry standard Time to 3 (T-3) metric, which tracks the proportion of trains arriving within three minutes of their scheduled time. c2c recorded a leading score of 91.9%, while also posting the lowest cancellation rate in the country at just 1.7%, securing the top position for reliability.

The results come after a period of wider challenges for the rail industry, with operators adapting to changing travel patterns and demand. Despite this, c2c has reported strong operational performance alongside continued investment in services and infrastructure.

Rob Mullen, Managing Director at c2c, said:

“Providing customers with a safe, reliable and punctual service remains our number one priority, and the latest annual statistics collated and published by Network Rail – which see us top the industry leaderboard – are testament to the hard work and dedication of the c2c team right across the route. c2c remains fully committed to providing customers with a high-quality, easy-to-access service, and we will be doing all we can to further enhance our service and improve on these already impressive figures. With our colleagues at Greater Anglia also recording fantastic punctuality and reliability scores in 2025/26, the recently published data clearly demonstrates the strength of rail performance being delivered in the Anglia region, as our organisations, working closely alongside Network Rail Anglia, move forward together.”

Eleni Jordan, c2c’s Commercial and Business Strategy Director, said:

“c2c and the wider rail industry has faced many challenges over the past few years, not least the exponential growth in home working and online shopping. I am therefore delighted to see that the introduction of contactless and e-ticketing across the entire c2c route, supported by number of sustained and effective marketing campaigns, has directly led to strong double digit commercial growth. We are continuously reinvesting in our stations and the c2c network to ensure an even better experience for customers. In the last year we have introduced a wide range of improvements across our estate, including platform renewal works at Basildon and Rainham stations, the redevelopment of the main concourse, ticket offices and ticket gatelines at Barking, and improved lighting at many locations across the route. Our strong revenue growth in 2025/26 reflects our continued momentum under public ownership as we build back better and move towards Great British Railways.”

Image: c2c